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We are currently experiencing delays in delivery due to COVID-19. Take note deliveries can take up to 30 days due to tighter restrictions and limited services from customs and postal services. We greatly appreciate your patience during this challenging time, Thank you!

Frequently Asked Questions

Question:
I am based in USA. How long will it take me to get my products?
Answer:
Our standard time for delivery to USA is up to 15 Business Days (excluding weekends & Public Holidays).

Question:
Where are the products shipped from?
Answer:
We are part of a multi-national companies with operations in Australia and Singapore. Our international fulfillment facility is located in Singapore & Brisbane (Australia).

Question: 
Do I need a prescription to purchase from you?
Answer: 
The products that we offer do not require prescription in Australia or Singapore & therefore we do not require a prescription from you. 

Question: 
Do you have a number where I can contact you?
Answer: 
Currently we do not have any direct number to contact. You can email us on unitedpetworld@gmail.com & we will reply to you within 24 to 48 hrs.

Question:
I received the wrong product. What should I do?
Answer:
We are Sorry that you received a wrong product/item than the one you ordered. From time to time an error can occur in shipping your order. Simply take a picture of the product that you receive with the lot number & expiry date information and email it to unitedpetworld@gmail.com with your order number and we will make it right by shipping you the correct item or provide you a full refund for the incorrectly shipped item.